Players are always entitled to their opinion.
Players are requested that they respect other players, and at least be respectful of staff. "Respect" is not confined to being agreeable. Respect can be displayed while also disagreeing or stating criticism.
OP should acknowledge that there are other perspectives on Drew's work, and that their own experience should be considered one version of a sample demographic. Another demographic exists that disagrees with their point of view.
All of these perspectives can co-exist in respect, don't lose sight of that. Don't let yourself become so absorbed that you can't see past the confined wisdom that we as humans all share.
These kinds of topics are a difficult pill to swallow for a CM, especially when there's a lot they cannot say or do with the handcuffs placed on them. It's one reason I've stepped away from the Video Game industry for such a time as I have, as I refuse to be a part of the bureaucracy and corporate nature I've been "Paid" to be a part of. I became very disillusioned and disheartened with the background mistreatment of player sentiment despite my best efforts.
I will not be a part of a games studio that is incapable of treating the player perspective with the level of respect it deserves. I've become a firm believer of the mentality that the best marketing a game can have is positive word of mouth, which many haven't realized will never happen if you don't place the community perspective on a high pedestal.
Players in our current generation are much more demanding than they were years ago, it's no longer enough to simply create a quality product. In the case of an Online Multiplayer Game there is much more that is necessary in modern game development. The longer studios put off proper User Engagement and Learning and use CM's as a Marketing tool rather than what we can truly do, the longer this industry will suffer.
I don't know where Yodmare is at with any of their original desires for Infinity Wars, but it looks like it's going nowhere fast and Drew is stuck in a very similar position I was in a little more than a year ago.
I love this game, and I really wish it could have been realized in all its potential glory.
Perhaps Drew hasn't been living up to your expectations, that's on him. I still see many of the standards I instilled in this community back in 2012 living today which I'm glad to see - hopefully that never dies.
With Love, Health, Happiness and Cheese ~
I think Teremus has hit the hail on the head, a game lives and dies on the happiness of its end users. Developers, programmers, card designers and company executives in the end manage the direction of a game but they need to listen to their player base.
I've been here more than three years now and when I joined there were a lot of Alpha players selling up and jumping ship due to poor communication and ongoing bugs. The bugs are slowly going away but others seem to pop up that we thought were eradicated. Communication and listening is something I became a mod to change. We have finally got a foot in the door again to look at balancing rebellion and hopefully reworking older cards at a later date that have lost their place in the game due to them being outdated by newer cards.
It is the players that are here day after day that see the issues and truly understand the intricacies of the game. Sitting behind a desk designing cards does not necessarily make you the best person to understand how to balance a game. If you do not play something of the nature of a complicated TCG like IW on a daily basis you don't see the potential problems with new cards or truly understand the frustrations of features that are not working correctly. The product needs to be smooth and the players are the ones who can help achieve this.
This doesn't mean that all our ideas will be grabbed with open arms, there are a lot of great minds in this game but no one person sees the whole picture.
The potential for this game is there as it always has been but to achieve what it should, it needs a lot more communication (which is two way).
In relation to Drew's performance I don't think you can fairly compare the role he has now with the role that Teremus did, his role was set up by Yodo and entails a lot of things that Teremus never had to worry about. The scope of the position is probably outside of what one person can handle with all the back end and administrative duties that have been added. he now has some additional support from the community Mod's who can provide assistance and answers to players questions and I would like to see these roles expanded going into the future.
I would expect that Drew would now be able to keep to his proposed and promised timeframes for things he promises to the player base with the additional support he has and if not then perhaps his duties in relation to the role need to be looked at to ensure that he can fulfill the components that Yodo see as integral to his position and other tasks can be redirected to other staff or Mod's to make his core duties achievable.
I will end with this. For everyone from the top pf this game to the bottom, Treat people as you would wish to be treated yourself. As a manger how do you wish to be treated by your staff and customers, as a customer how do you wish to be treated by the company who want your hard earned dollars.
What we have lost site of is that a community is everyone from the top to the bottom, from the community leaders down to the person working the fields. A little democratic behavior will go a long way in fixing many issues and helping the community to thrive, but fight amongst yourselves and the civil war will have no winners just a bleak outcome.