I wrote this post with silent approval of many veteran players,
DrewUniverse is paid employee, while we are customers of product called Infinity Wars, we have right to review that product and everything that affects it (so work of CM also), also can and should demand high quality product.
He is rarely online in game, what is one of, if not the most important part of his job, at least most visible for community.
He often cancels tournaments without any advance notice (so players keep wasting time on waiting) and there isn't shadow of remorse in CM after that.
We virtually must beg him to do his job, constantly reminding about weekly posts and tourneys.
He single-handedly paralyzed russian translation: http://forum.lightmare.com.au/index.php?topic=66421.0
It was direct blow in future game income, since russian market is huge thus important.
From time to time our 'great' CM disappears like Houdini for few hours or days and literally no one has the slightest idea where... Quite admirable feat, unfortunately not too useful since community manager is 24/7 job.
He can't even keep his own promises: http://forum.lightmare.com.au/index.php?topic=66412.0
(And it wasn't even his first time doing so).
That was public suicide as CM, I have no idea how he kept job after that, my imagination just fails to understand it, even taking into account low standards in LM. Keeping him as CM after all of he did and did not is like keeping ticking bomb in hope it will not blow up and is and will be clear signal to community - we really don't care what you all think, we tolerate incompetence and indolence of person who is (or at least should be) face of our game,
I have access to PM's when he offended well known and honored members of our community.
What mockery is this where person responsible for communication can't hold his own emotions and keep offending such players?
As CM he can't show any negative emotions to players, that alone disqualify him in this job.
Just to be clear, those players wanted to offer help and feedback to make overall gaming experience better and such, they meant no harm.
All we see are his lame explanations and empty promises of improvement after countless screw-ups - all lies.
There is no excuse for such behavior. DrewUniverse proved over and over to be harmful for our game and provided, provide and
will provide negative feedback, now just from his mere existence alone. He is by no means reliable and lost our trust long time ago.
And before someone will start to defend him saying he sometimes does something -
I want to notice that it's his puffying job and should be taken as a given for God's sake!
All meaningful changes were done with the help of global moderators, previous council members etc,
They already do most of CM job (in their free time as volunteers!), and may do rest if needed.
All that's left are 'weekly' posts, but let be serious - I could write better posts in less than hour and english isn't even my first language...
So what our CM really does? I may as well answer he does nothing, and it'll be not far from truth.
I would like to conclude by saying that current CM is easily replaceable and temporary absence of CM position will not affect negatively IW in any way even in long term.
We only tolerate him due to circumstances, but enough is enough.
Time to end this farce with him being CM, someone who chose him should just admit it was big and costly mistake and be done with it.
PS I didn't mention my own personal issues with CM so you shouldn't accuse me of bias