They're definitely not misinformation; I think you've been around Genesis Spy a bit too long! In addition, isolated player issues may very well happen again for any user. I'd certainly rather we investigate them before they potentially happen again. It doesn't mean we'll prioritize random one-player issues before tackling bigger population-wide issues.
It also does not mean we will go hunting, and then if we can't figure it out keep on searching for hours or days while ignoring bugs that are more easily tracked. We typically go after bugs reports that have game logs and/or output logs attached as well, so anything without logs will generally take a back-seat until we A. get a game/output log, or B. can duplicate the issue ourselves.