I hadn't actually realized how little characterization most of the game's characters get until I was filling out the lore pages on the wiki. We all know who Rita and Candit are, but there's not much I can tell you about them. Rita loves thralls and Candit loves drawing cards, so... yeah.
Up until now the lore has mainly centered on the Talich factions. They invaded the Untamed World, they fought the Sleepers, they allied with the Overseers, they are now at war. Compare that with my favorite faction, the DoD: Um, Xi exists. She ascended at some point. But now she's not. Something about Gao Han. It's frustrating to realize that the lore is so threadbare.