Author Topic: Reporting a Bug/Account Help  (Read 6684 times)

Offline Teremus

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Reporting a Bug/Account Help
« on: May 21, 2014, 09:54:58 AM »
Hello Infinity Warriors,

Due to the current process of bug reporting, the forum for Bug Reports has been removed and all reports consolidated into our system.

Moving forward we need everyone to be reporting any bug they experience in the proper manner by following the instructions in this post. It is extremely important that, even if a bug is known, that it is still reported. The more reports of anything we get, the higher priority it gets. Please help us by helping us to help you....help yourselves....with help....and cheese. Here are the instructions.

****BE ADVISED****

Reporting a bug via the help menu will not warrant a response from us. If you require a response from us to assist with something, please ensure you e-mail the support address listed below. This includes any missing points, cards, or progress. Even refunds with provided reasoning.

To report a glitch, a bug, or some odd occurrence when using the Steam Client please follow the below instructions:

Right click IW in your library on steam, hit properties - local files - browse local files - open Infinity Wars_TCG Data

Make a copy of Output_Log.txt and attach it in the bug report form of the help menu at the top of your game. Make sure to include information and a screenshot if possible.

To locate the new Game Log simply go to the same place the Output Log is. It'll be right next to it.

To report a glitch, a bug, or some odd occurrence when using the Standalone Windows Client please follow the below instructions:

Programx86 - Lightmare Studios - Infinity Wars - Infinity Wars_TCG Data and the rest is the same from there as in the steam instructions.

To report a glitch, a bug, or some odd occurrence when using the Any Mac Client please follow the below instructions:

Open up User - Library - Logs - Unity then locate the Updater.log, Unity.log, or Output.log then please attach it/them in the bug report form of the help menu at the top of your game. Make sure to include information and a screenshot if possible.

Do you have a problem with your account? Do you think you're missing something? Is your client not actually working? Are you scared and want a hug?

Let us love you. Send us an e-mail to Support@Lightmare.com.au and we will do all we can to assist you in a timely fashion in the order your message was received. Please make sure that any e-mails include as much information about the problem as possible, and your username.

It is important to note that restarting the client will wipe the Output Log. Closing the client won't do anything, but once the client is restarted a new session in the output log will begin, so you *must* grab the output log before starting the client the next time. The Game Log will retain your last 10 games.

Thanks for helping us with our beta everyone, we have so much work left to do. Without the support of this great community none of this would be possible. Thanks again!

(Comic sans best sans)

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« Last Edit: July 20, 2015, 10:53:44 PM by Teremus »
No seriously, I really like cheese.

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